Refund Policy

Last updated: October 13, 2026

All payments are final

Lumo gives you credits as soon as a payment goes through, and they can be used right away. Because of this, subscription payments and top-up purchases are not refundable. This includes partly used billing periods, unused credits, and plan downgrades.

Try Lumo on the Free plan before you buy, so you can see whether it fits what you need.

Cancelling a subscription

You can cancel at any time in Settings → Billing. Cancelling stops the next renewal. Your plan and its credits stay available until the end of the period you already paid for, and you won’t be charged again.

When something goes wrong

Failed renders: if a video fails to render or you cancel it before it finishes, the credits held for it go back to your balance automatically.
Charged by mistake: if you were charged twice, or charged after you cancelled, email supportbylumo@gmail.com within 30 days and we will correct it.

Your legal rights

This policy doesn’t limit any right you have under the consumer protection law that applies to you. Where the law gives you a right to cancel a purchase or get your money back, we will honour it. Payments are processed by Polar as merchant of record, so a refund may be issued by Polar to your original payment method.